Place an Order

At Laily's Patisserie, we value your custom and we strive to provide you with a friendly one-to-one customer service & attention. Therefore, we seek your kind coorperation to adhere to the following preferred method for placing an order with us.

1. CHOOSE/DECIDE WHAT YOU'D LIKE TO ORDER

Visit our Products Gallery to select the product, design & flavour that you want. Please note that we can adjust the colour scheme of existing designs for you.

For special orders or customised orders to suit your unique requirements, please prepare the description or sample of the design you require, or you can leave it to our creativity to prepare the final product design for you.

2. PLACE YOUR ORDER

Contact us through any of the following:

i. Call us directly at +6012-2381555 or email us at cheflaily@yahoo.com, and we will attend to your order.

Please tell us:
  • For new clients, we will ask for your full contact details for our records.
  • Name of item required as depicted in the Products Gallery albums (e.g.     Cupcake - Sesame Street Giftbox)
  • Number of pieces/volume required (do follow the minimum order rules,      thanks!)
  • Any special details/requirements e.g. special message on cake.
  • Date and time the order is to be delivered. Preferably the order is to be made at least 3 days in advance (although last minute orders may be  entertained on a case-to-case basis, upon discussion).
  • Pick-up/delivery arrangements required. Please refer to note titled 'Pick-up & Delivery Arrangements' on the terms and conditions of pick-ups and delivery.

We will provide you with an Order confirmation email, with details of your order and the related deposit terms & conditions. 

3. SECURE YOUR ORDER WITH A DEPOSIT

If you are required to make a deposit or advanced payment on your order, you can pay the deposit via bank transfer. Details of the bank is included in the Order confirmation email.

Please take note, failure to make the deposit or advanced payment by the given date will cause your order to be considered unconfirmed and might be canceled, and your slot shall be allocated to other clients.

Please sms/email us upon making the deposit/advanced payments.

4. RECEIVE CONFIRMATION OF ORDER & COLLECTION DETAILS

All confirmed orders will be followed up by a phonecall and an official email.